FAQ

FAQ

1. How long does it take to deliver my order?
   Our team usually takes 1-3 business days to prepare and ship your package. After that, it should arrive within 4-9 business days.

2. What if my order is delayed?
   Things happen, right? A small delay is usually due to weather, overworked drivers, etc. Your package should arrive within 12 days (maximum 3 days for handling and 9 days for transit). Wait 3 extra days beyond the 12, and if your package still hasn’t arrived, let us know at info@modegrove.com.

3. Can I return the items?
   Absolutely. We offer a 30-day return policy, so you have plenty of time to try on the items and see if they fit your style. See the details here.

4. Which payment methods do you accept?
   You can pay with:

• Google Pay / Apple Pay
  
• Visa, MasterCard, Maestro, American Express, Union Pay

Contact:

Company Name: JimSales - modegrove

Address: Papevoort 10, 5503PL, Veldhoven, North Brabant

Email: info@modegrove.com

Phone: +31 6 38257820

Chamber of Commerce (KvK) Number: 87504537

VAT Number: NL004428586B02